JIRA Service Desk Features & Benefits

  • Intuitive Customer Interface: Slick, clean UI that users expect from modern tools.
  • Easy to use Agent Interface: Easily see the status of queues and individual tickets, manage SLAs, and respond to customers.
  • User Friendly: JIRA Service Desk uses the language of the business and not the jargon of software development.
  • Agent-based licensing: JIRA Service Desk 2.0 introduces agent-based licensing. Unlike competitors, you are not charged more for additional functionality. Agents have all the functionality of JIRA Service Desk right out of the box. There are no licenses required for customers or anyone who is reporting issues.
  • Powerful SLAs: SLAs are easy to configure – define when to start, pause, stop, and your SLA targets.
  • Real-time Performance Reports: Service Desk’s real-time performance reports allow you spot bottlenecks and trends, and improve your service.

Get Service Desk

Download a 30 day evaluation license.

How we work

Atlassian JIRA Service Desk 2.0 combines the productivity and power of the JIRA platform with an intuitive user experience to help you interact with and build effective service desks.

It is Atlassian’s fastest growing product. There are over 1700 service desks in operation, not just for IT, but for all business functions (Finance, HR, Operations, Customer Support, Sales etc).

JIRA Service Desk extends the power of JIRA into the enterprise. JIRA is no longer a tool for developers. It can be used to provide service desk functionality for any part of the business.

Daysha, with its knowledge of Service Management and IT Operations, can assist organizations in adopting JIRA Service Desk. We can also help business functions outside of IT to build self-service portals that will reduce costs and increase efficiency and productivity.

What we offer

  • Implementation.
  • Consulting Packs.
  • JIRA Service Desk Licenses and Renewals.
  • Local Training and Support

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