At Daysha we see Knowledge Management as the key to effective collaboration. In fact good knowledge management and effective collaboration are two sides of the same coin.

But increasingly, knowledge management as applied to Innovation is also important. This requires an environment where creativity and learning flourishes and knowledge is encapsulated in a form where is can be applied and reused. Daysha offers services and solutions in two areas

• Knowledge Management for Collaboration
• Knowledge Management for Innovation

Knowledge Management for Collaboration

This addresses the adage: “if only we knew what we knew” and is about making better use of the knowledge that already exists within an organization, for example by sharing best practices and having access to experts when you need them. Too frequently people in one part of the organization reinvent the wheel or fail to solve customer’s problems quickly because the knowledge they need is elsewhere in the company but not known or accessible to them. Daysha's collaboration solutions can help by

• Providing tools to enable the creation of knowledge databases - best practices, expert directories, market intelligence etc.
• Providing processes and tools to enable effective information management - gathering, filtering, classifying, storing etc.
• Incorporation of knowledge into business processes through better UI design, visualization, and presence awareness.

We use a variety of portal and content management solutions to provide fast, centralized access to information and people through a wide variety of content aggregation and content surfacing capabilities. In other words, individuals can find documents, contact information, data from LOB systems and other information in a single, integrated and intuitive environment that can be accessed both from a corporate environment and from any terminal via a browser.

Knowledge Management for Innovation

The other aspect to knowledge management strategies is innovation, the creation of new knowledge and its conversion into valuable products and services. This is a harder problem to solve as it requires in depth domain knowledge. Daysha can help in varous ways:  

• Identifying new knowledge through data analysis techniques such as through Business Intelligence and Data Mining solutions
• Creating Information Models to facilitate knowlege sharing and data integration
• Development of knowledge centers - focal points for knowledge skills and facilitating knowledge flow
• Reuse of knowledge at customer support centers e.g. via case-based reasoning
• Introduction of collaborative technologies, especially  Intranets or groupware, for rapid information access
• Knowledge webs - networks of experts who collaborate across and beyond an organization’s  functional and geographic boundaries
• Augmentation of decision support processes, such as through expert systems or group decision support systems.